FREE AU SHIPPING OVER $129

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Shipping policy

 

We offer shipping within Australia and internationally. All orders are processed promptly and dispatched as quickly as possible.

Australia Shipping

  • Standard Shipping: $11

  • Express Shipping: $15

  • Free Shipping: Available on all Australian orders over $129

Delivery timeframes will vary depending on your location and selected shipping method.


International Shipping

  • Flat Rate: $35 AUD (standard shipping only)

Please note that international delivery times may vary depending on the destination. Any customs duties, taxes, or import fees are the responsibility of the customer.


Order Processing

Orders are typically processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.


Exchanges & Returns Shipping

For exchanges or change-of-mind returns, customers are responsible for covering the cost of return shipping.

We recommend using a tracked shipping method so your return can be followed safely, as Tee Game is unable to take responsibility for items that are lost in transit.

Faulty or Defective Items

If you believe your item may be faulty or defective, please contact us before sending it back so we can guide you through the next steps.

In most cases, we will need the item returned to us for assessment.

Customers are responsible for the initial return shipping cost. If the item is confirmed to be faulty, we will work with you to arrange a suitable resolution in line with your rights under Australian Consumer Law.

Shipping Delays

We do our best to get your order to you within the estimated delivery timeframe, however delays can sometimes occur due to shipping carriers, customs, weather, peak periods or other factors outside of our control.

Once your order has been dispatched and handed over to the shipping carrier, delivery is managed by the carrier.

If your parcel is delayed, lost, or marked as delivered but cannot be located, we recommend contacting the shipping provider directly with your tracking details so they can investigate.

That said, we’re always happy to help where we can. If you have any questions or need support with your order, please contact us at shop@teegame.com.au.